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How Disputes Work

Sometimes things don't go as planned. When that happens, GigSecure is here to help resolve any issues fairly and quickly. Here's a simple guide to how our dispute process works.

When Should You File a Dispute?

Common Issues

  • • Talent didn't show up to your event
  • • Service quality was much lower than expected
  • • Talent cancelled last minute without good reason
  • • Payment issues or unexpected charges
  • • Equipment problems that ruined your event

Try This First

  • • Send a message to discuss the issue
  • • Give the other person a chance to explain
  • • See if you can work it out together
  • • Keep records of your conversations
  • • If no resolution, then file a dispute

Step-by-Step Dispute Process

1

File Your Dispute

Go to your booking and click "File Dispute." Tell us what went wrong in simple terms. The more details you provide, the better we can help you.

What to include: Photos, screenshots of messages, receipts, or any other proof that shows what happened.

2

We Notify Everyone

Within 24-48 hours, we'll let both you and the other person know about the dispute. They'll have a chance to share their side of the story too.

During this time: Your payment is safely held while we investigate. No money changes hands until we resolve the issue.

3

Our Team Investigates

Our experienced admin team carefully reviews all the evidence from both sides. We look at messages, booking details, photos, and any other relevant information.

Investigation time: Most disputes are resolved in 3-5 business days. Complex cases may take up to 10 days.

4

We Make a Fair Decision

Based on all the evidence, we'll make a decision that's fair to everyone. You'll receive a detailed explanation of our decision and what happens next.

Possible outcomes: Full refund, partial refund, payment to talent, or platform credit depending on the situation.

What Happens to Fees?

Good News About Commission

When a booking goes through our dispute process, we reduce our commission from 10% to just 5%. This helps offset some of the inconvenience you've experienced.

This applies whether you're the organizer or the talent - we believe in sharing the cost of resolving disputes fairly.

Important Things to Remember

Time Limits

You have 14 days after your event to file a dispute

Your Money is Safe

Payments are held securely until disputes are resolved

Fair Process

Both sides get to share their story and provide evidence

Stay Informed

We'll keep you updated throughout the entire process

What If You Disagree with Our Decision?

If you believe our decision was wrong or you have new evidence, you can file an appeal within 7 days. Appeals are reviewed by our senior team and decisions are final.

Tips to Avoid Disputes

For Event Organizers

  • • Be clear about your event requirements from the start
  • • Check talent reviews and ratings before booking
  • • Confirm all details 24-48 hours before your event
  • • Keep communication friendly and professional

For Talent

  • • Only accept bookings you can definitely fulfill
  • • Ask questions if event requirements are unclear
  • • Communicate immediately if problems arise
  • • Always arrive on time and prepared

Need More Details?

This guide covers the basics of how disputes work. For complete legal details and procedures, check out our formal Dispute Resolution Policy.

Have questions? Contact our support team through your GigSecure account - we're here to help!